98kiss Privacy Policy – Protection of Your Personal Data

1 Introduction and Our Privacy Commitment

98kiss takes your privacy seriously. As an online entertainment platform serving users in Malaysia, we understand how important your trust is to us — not only in the entertainment we provide, but also in how we handle the personal information you share with us.

This Privacy Policy ("Policy") describes in detail how 98kiss collects, stores, uses, discloses, and protects your personal data when you use our website, mobile app, and all related services. It also outlines your rights regarding that personal data and how you may exercise those rights.

We are committed to complying with applicable data protection laws and regulations, including Malaysia's Personal Data Protection Act 2010 (PDPA). All 98kiss staff who handle personal data are required to adhere to strict security and privacy procedures.

This Policy applies to all users who interact with the 98kiss platform, including website visitors, registered members, and any individuals who communicate with our support team. This Policy should be read together with the Terms and Conditions us.

2 Types of Information We Collect

98kiss collects various types of information depending on how you interact with our platform. Below is a detailed summary of the data we collect:

3 How We Use Your Information

Every piece of data we collect is used for a clear and legitimate purpose. Here are the primary ways 98kiss uses your personal information:

• Account Management: Creating and maintaining your account, processing registration, verifying your identity through KYC, and enabling access to all platform features.
• Transaction Processing: Processing all deposits, withdrawals, and bonus payments securely. Your financial information is used solely for this purpose and is never stored in an unsecured format.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account ownership, and any suspicious activity or violations of our terms of service.
• Customer Support: Resolving enquiries, complaints, and technical issues you report to our support team efficiently and accurately.
• Platform Improvements: Analysing usage patterns in aggregate and anonymised form to improve user experience, develop new features, and optimise platform performance.
• Marketing Communications: Sending you information about relevant promotions, bonuses, and special offers – only if you have agreed to receive marketing communications. You may unsubscribe at any time.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements and stipulated KYC requirements.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate tools and support to members who need it.

98kiss will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

4 Information Sharing and Disclosure

98kiss does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information:

• Trusted Service Providers: We share necessary data with third-party service providers that help us operate the platform — including payment processors, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Legal Requirements: We may disclose your information to relevant authorities when required by law, court order, or in the context of a legitimate criminal investigation.
• Protection of Interests: In cases where disclosure is necessary to protect the rights, property, or safety of 98kiss, our members, or the public from fraudulent or unlawful activity.
• Business Transfers: In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of that transaction. We will notify you in advance should this occur.

5 Data Security and Protection

Protecting your personal data is a core responsibility of 98kiss. We implement comprehensive technical and organisational security measures to keep your data safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and 98kiss servers is protected with industry-standard SSL encryption. This means sensitive information such as banking details and passwords cannot be read by unauthorised parties during transmission.
• Stored Data Encryption: Sensitive data stored in our databases — including financial information and identity details — is stored in encrypted format using the latest encryption algorithms.
• Strict Access Control: Access to members' personal data is granted only to 98kiss staff who genuinely require it to perform their duties. All access is logged and monitored on a regular basis.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any unauthorised access attempts or suspicious activity.
• Regular Security Testing: We conduct regular penetration testing and independent security audits to ensure our defences remain current and effective.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to members as an added security layer to protect your account from unauthorised access.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

6 Cookies, Tracking Technologies, and Analytics

98kiss uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login, session security, and navigation. Without them, the platform will not function properly. These cookies cannot be disabled.
• Performance Cookies: Used to collect information about how users interact with our platform — which pages are visited most frequently, time spent on each page, and any errors encountered. All information is collected anonymously.
• Functional Cookies: Allowing the platform to remember your preferences such as selected language, display settings, and saved login details (if you choose to save them).
• Targeting Cookies: Used to display relevant content and promotions based on your interests and activity on the platform. You may opt out of these cookies without affecting core platform functionality.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the 98kiss platform.

7 Your Rights Regarding Personal Data

As a Malaysian user, you have important rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). 98kiss is committed to respecting and facilitating the exercise of these rights:

8 Data Retention Period

98kiss does not retain your personal data longer than necessary for the original purpose of collection, or as required by law. The following are our data retention guidelines:

• Active Account Data: For as long as your account is active and you continue using the platform, we retain all relevant account data to ensure uninterrupted service.
• Financial Transaction Records: Financial transaction records are retained for a minimum of 7 years after the transaction date, in line with applicable financial and taxation legal requirements in Malaysia.
• KYC Data: Identity verification documents are retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
• Communication Data: Customer support logs and related communications are retained for 3 years for dispute resolution and service improvement purposes.
• After Account Closure: When your account is closed, we will delete or anonymise data that does not need to be retained for legal reasons within 90 days.

9 Changes to This Privacy Policy

98kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data.

• Any changes will be published on this page with a new update date at the top of the document.
• For significant changes that affect your rights, we will send a notification via email or display a clear notice within the platform at least 14 days before the changes take effect.
• Continued use of the 98kiss platform after any changes take effect constitutes your acceptance of the updated policy.
• We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 98kiss handles your personal data, or if you wish to exercise any of your data rights, we are here to help.

The 98kiss Data Protection Team can be reached via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in our platform or mobile app.
• Support Email: Send your enquiry to our team at [email protected] — we aim to respond within 24 business hours.
• Help Centre: Visit page FAQ us for answers to the most frequently asked questions about privacy and account security.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority in your jurisdiction.